Whats included?
1. $100,000 Tenant Liability Insurance Coverage Provided Under the Utmost Property Management Master Policy.
Benefit: Tenants are covered under the Utmost Property Management master policy for $100,000 in liability.
2. $10,000 Renter’s Content Coverage Provided Under the Utmost Property Management Master Policy.
Benefit: Tenants are covered under the Utmost Property Management master policy for $10,000 in renter’s content coverage.
3. Resident Rewards
Benefit: You’ll be rewarded for paying your rent on-time with our Resident Rewards program. In the weeks ahead, watch for your welcome email from Piñata with a custom link to download the app to your smart device. Earn gift cards for simply completing your profile!
4. Included Tenant Portal for Maintenance, Payment Options, and Electronic Statements.
Benefit: Tenants have free access to our Tenant Portal to submit maintenance requests, pay online using all included payment options to include the automatic ACH option, and have access to electronic statements.
5. Utilities Connection Concierge
Benefit: Transferring the required utilities into your name is easy with our friends at Citizen Home Solutions. Simply schedule a convenient time with the Utility Concierge directly, by clicking here.
6. Free Credit Reporting for All Rental Payments made during this Lease.
Benefit: With each on-time rent payment you can track your Credit Building through the same Piñata App as described with your Resident Rewards.
7. ID Protection:
Benefit: No action required here! We will set up your $1M Identity Protection account for you. Simply watch for your email confirmation with your account details.
8. Filter Delivery:
Benefit: Changing the HVAC air filter is a tenant responsibility per our lease agreement. If your home has HVAC, your air filter(s) will begin arriving on your doorstep shortly after you move-in and after you have provided your property manager confirmation of filter size. All you need to do is change it upon arrival to your door and continue to do so each time a new one arrives approximately every 180 days. Should you have any filter installation or delivery questions please contact Second Nature at hello@secondnature.com 1-800-308-1186, Mon - Fri 10 to 6 EST. (As applicable, based on requirements of home's HVAC system)
9. 24/7 Maintenance Hotline with Live Phone Support.
Benefit: Tenants can reach a live person after hours for emergency maintenance concerns.
10. One Time Returned Late Payment Fee Forgiveness.
Benefit: Utmost will grant a one-time waiver of a late payment as long as it is 5 or less days late (between the 6th-10th of the month).
Frequently Asked Questions:
Can I opt-out of this Resident Benefits Package? Yes – But only the Insurance Portion. Utmost is providing the Resident Benefits Package to all tenants. The included insurance coverage is under Utmost as a Master Policy and applied to each home under management. Tenants receive the benefits of the coverage without applications, credit checks, or billing.
What if I have my own Renters Insurance coverage? The Resident Benefits Package will apply to all homes and tenants under the Utmost Property Management Master Policy. Tenants may opt-out of the insurance portion of this program by showing proof of Renter’s Insurance with coverage of at least $100,000, and naming Utmost Property Management as ADDITIONALLY INTEREST for a cost difference savings of $10.50 per month.